Version RP-ST-20260923-2. Last updated: September 23, 2026. These terms apply to new service agreements that expressly incorporate this version.
The supplier is HEBDOMON LIMITED, registered in England and Wales under company number 17369992, trading as Remodel Pipeline, whose registered office is Unit A, 82 James Carter Road, Mildenhall, IP28 7DE, England. Contact: [email protected].
The Client is the business identified in the purchase record and Order Summary. Its representative confirms that they are authorised to enter this Agreement on its behalf. Before paying, the Client must be shown and affirmatively accept the US$250 first estimate purchase, the cancellation policy in section 7 and this identified version of the Service Terms. This creates the first estimate purchase agreement. The parties then confirm the service criteria and booking authority in an Order Summary during onboarding before any appointment is booked. The accepted purchase record, Order Summary and these Service Terms together comprise this Agreement. Future stored card charging requires separate authorisation. Merely visiting our website does not create a service agreement. Payment alone does not replace the required acceptance record.
A specifically agreed provision in the Order Summary takes priority over an inconsistent provision in these terms. Our general website use terms do not replace this Agreement. These terms do not retrospectively amend any existing engagement.
Before service starts, the parties must agree and record: the Client's legal name, trading name and state; its authorised representative and billing email; service area and exclusions; accepted and excluded work types; minimum stated project budget; acceptable project timing; appointment availability and time zone; booking notice requirements; maximum paid bookings or spend per week; and the activation date. No blank qualification field is treated as unlimited permission to book.
A Qualified Estimate is an appointment for a genuine bathroom or kitchen remodeling project where, before booking, we have spoken with the homeowner and recorded that they own the property or are authorised to commission the work, the property is in the agreed area, the work type is accepted, and their stated budget and timing meet the Order Summary. The homeowner must agree to the appointment date and time. We must provide the Client with the homeowner's name, contact number, property address, project description, qualification summary and appointment details through the agreed notification channel.
Qualification records what the homeowner tells us. It does not guarantee their creditworthiness, final project spend, agreement with the Client's quotation or eventual purchase. Incorrect qualification is addressed under section 5.
We find prospects, qualify them by telephone and book estimates into the availability the Client has approved. We use reasonable care and skill. We do not perform construction, make quotations on the Client's behalf or promise that the Client will win a job.
The Client authorises booking within its recorded criteria, available slots, notice requirements and weekly cap, without separate approval for every appointment. A booking outside those limits is not chargeable unless expressly accepted by the Client. Changes to criteria or availability operate prospectively after we confirm them in writing; they do not rewrite the criteria for earlier bookings.
There is no guaranteed volume, revenue, profit or closing rate unless a specific written guarantee is included in the Order Summary. We will not sell the same appointment to another remodeling business. Area exclusivity applies only to the precise area and work types in the Order Summary while the engagement is active. It does not prevent the homeowner from independently seeking other quotes.
The Client pays US$250 upfront to purchase its first Qualified Estimate. This payment is credited in full against the first Qualified Estimate when it is booked and the required booking details are delivered; it must not be charged again. It is payment for an estimate, not a setup fee or a separate data purchase charge. Each additional Qualified Estimate costs US$250, earned when booked and the required booking details are delivered. There is no setup fee, retainer or separate client ad spend charge, and no obligation to buy an additional estimate. Any legally required tax must be disclosed before acceptance and separately itemised.
Where the Client separately authorises stored card charging, our payment processor may store the payment method and we may charge US$250 for each additional Qualified Estimate when booked and its required details are delivered, up to the agreed weekly cap. The first Qualified Estimate uses the prepaid credit and does not trigger another charge. Frequency depends on bookings and is not a fixed monthly subscription. We provide an itemised receipt identifying each booking and the applicable fee. No new fee or price increase applies without affirmative agreement.
The Client must provide a payment method it is authorised to use. It may revoke future charging authority by emailing [email protected]; we will stop new paid bookings once that notice is received. Revocation does not erase fees already earned, but any further charge to a revoked payment method requires valid authority. We may invoice legitimately outstanding fees instead.
If payment fails, we may pause new work immediately and notify the Client. Undisputed invoices are payable within seven calendar days. We will not automatically debit disputed penalties or collection costs. Reasonable debt recovery costs may be claimed only where recoverable under applicable law. A chargeback does not itself decide whether a contractual debt exists; we will not recover the same amount twice.
A free replacement is available if the homeowner cancels the appointment or the appointment fails the agreed qualification criteria. Rescheduling the same homeowner is not a second paid booking. We will not charge again for a duplicate household/project referral within 90 days unless the Client expressly approves a genuinely separate project.
A free replacement is also available if the homeowner does not attend the agreed appointment without cancelling, provided the Client attended or was available at the agreed place and time. The reporting and evidence process below applies. This replacement carries no additional fee; the original booking fee remains subject to the replacement policy and the other remedies expressly preserved in this Agreement.
The Client should email [email protected] within five business days after discovering the problem, providing the booking reference, the failed criterion or cancellation details, and reasonably available supporting evidence. A business day means Monday to Friday excluding England public holidays. The deadline starts when the relevant issue could reasonably be identified, not automatically on booking. A short delay alone will not defeat a valid claim where it does not materially prejudice investigation.
We will assess the records and respond within five business days, giving reasons for any refusal. A replacement carries no additional fee and must meet the same criteria. If a replacement itself qualifies for replacement, the replacement entitlement continues; the Client does not need to buy another appointment to use it.
A failure to close the sale, a rejected quote or a change of the Client's own preferences is not a qualification failure. A Client cancellation, refusal to attend or failure to make an agreed appointment does not create a replacement entitlement unless caused by our breach or a separate qualifying homeowner issue.
Replacement is the agreed ordinary remedy for the situations above, subject to applicable law. It is not a blanket waiver of remedies for nonperformance, unauthorised or duplicate charges, fraud or other rights that cannot lawfully be excluded. We will correct billing mistakes promptly. We will deliver an approved replacement within 30 calendar days after approving the claim, provided the Client cooperates and makes suitable appointment availability available. If we cannot deliver within that period despite the Client’s cooperation, we will refund the affected US$250 fee. This entitlement survives termination, and the Client need not purchase further appointments to receive a replacement or an applicable refund.
The Client must keep its approved availability accurate, respond to booking notices, attend agreed appointments, deal professionally with homeowners, and maintain the licences and insurance its work requires. It is responsible for its quotations, construction work, warranties and representations.
The Client must provide truthful information and have permission to supply its branding, materials and data. It grants us a limited licence to use those materials for this service during the engagement. It may not sell or redistribute supplied homeowner details or use them for unrelated marketing. Failure to win business does not remove payment obligations for a correctly delivered Qualified Estimate.
Either party may end the engagement by email to the other party's designated contact. The Client may use [email protected]. Termination takes effect when the email is received; we will acknowledge it promptly. There is no additional cancellation fee, minimum ongoing term or obligation to purchase another estimate. If the Client cancels for its own convenience before the first Qualified Estimate is booked, the US$250 first estimate prepayment is not voluntarily refundable. This restriction does not apply to cancellation caused by our breach, our inability or refusal to provide the purchased service, unauthorised or duplicate charges, refunds due under section 5, or refunds required by applicable law. It is not a separate setup fee and does not authorise further charges. No new paid booking may be created after termination or a received instruction to pause. Fees already earned remain payable, subject to valid disputes and replacement rights.
Existing appointments must be addressed with the homeowner and the Client; ending this Agreement does not justify misleading the homeowner or simply abandoning an appointment. Agreed replacement obligations survive termination. Area exclusivity ends when the engagement ends. Payment, dispute resolution, confidentiality, lawful data use and accrued rights survive to the extent necessary to give them effect.
Each party must safeguard the other's confidential business information, use it only for the engagement and disclose it only to personnel or advisers who need it and are under confidentiality obligations, or where law requires. These obligations continue for three years after termination, and longer for trade secrets and personal data as required by law. They exclude information already lawfully public or independently obtained without a confidentiality breach.
Each party remains responsible for the outreach and personal data processing it conducts and for complying with applicable UK and US federal, state and local requirements, including consent, do not call restrictions, opt outs and lawful call recording. The Client's acceptance of this Agreement does not supply a homeowner's consent or excuse unlawful outreach by either party.
The parties will document their actual controller/processor roles and put any required data processing or international transfer arrangements in place before the relevant processing. Personal data is not property that either party owns without restriction. Access, retention and disclosure must remain necessary, secure and lawful. We retain proportionate acceptance, billing and qualification evidence under a documented retention policy and provide relevant evidence when resolving a claim, with unrelated personal data protected.
No licence to publish the Client's name, testimonial, results or homeowner information for marketing is granted by these terms; separate permission is required.
Each party retains its existing intellectual property. We retain our software, methods, templates and general know how. The Client may use the delivered appointment information for the agreed purpose, subject to section 8. The Client retains ownership of its branding and supplied materials.
Each party is responsible for third party claims to the extent caused by its own unlawful conduct or infringement in materials it supplies. Any indemnity applies only to reasonably incurred, legally recoverable losses attributable to that conduct, with prompt notice, reasonable cooperation, a reasonable opportunity to control the defence and no settlement imposing obligations on the other party without its consent. Neither party indemnifies the other for that other's own wrongdoing. The liability rules in section 10 apply to these obligations.
Neither party excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or liability that cannot lawfully be limited.
Subject to that rule, each party's aggregate liability arising from this Agreement is limited to the greater of US$1,000 and the fees paid or payable under this Agreement in the 12 months before the event giving rise to the claim. This cap does not reduce the Client's obligation to pay properly earned fees or our obligation to correct billing errors and fulfil agreed replacement entitlements. Neither party is liable for indirect or consequential loss, or lost profit from construction jobs that were not guaranteed by this Agreement, to the extent law permits.
This clause does not permit us to keep payment for services we were never authorised to provide, disclaim all responsibility for our performance, or override mandatory legal remedies.
The parties will first try in good faith to resolve a dispute through their designated business contacts within 14 calendar days. This does not prevent urgent relief or the exercise of nonwaivable statutory or payment provider rights. Nothing in this Agreement prohibits a legitimate card dispute or guarantees its outcome.
This Agreement and disputes arising from it are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that either party may seek enforcement of an existing judgment or urgent protective relief in a competent court elsewhere. Mandatory laws and rights that cannot lawfully be excluded remain applicable.
These terms and the Order Summary record the agreed service arrangement. They do not exclude fraud or any liability that cannot lawfully be excluded. Changes require affirmative written agreement; uploading a new website version does not amend an accepted version. Electronic acceptance and records may be used as evidence. The parties are independent businesses, not partners or employees. No third party is granted enforcement rights under this Agreement. An unenforceable provision is severed only to the extent necessary, leaving the rest effective where lawful.